Working with People

Working with People

Working with people is an art. Jacquelyn Smith, a Forbes staff writer composed an outstanding article about leadership entitled, “The...

The Elemental Manager (#2 in my Customer Service Series)

The Elemental Manager (#2 in my Customer Service Series)

I believe that it is important for today’s managers to be managers in the simplest form. I believe that a...

Service

Service

I decided to write about something serious today, Customer Service. Just what is Customer Service? Here’s the Wikipedia definition: “Customer...

Food going down the wrong pipe

Food going down the wrong pipe

Have you ever been eating lunch, and suddenly are overcome by an epileptic fit of coughing, hacking and choking from food...